Interview Success: An Employer Perspective

Whew! You got your foot in the door for an interview. Now what? It turns out that what you don’t do is as important as what you do. In this guest blog, Adriane Kyropoulos gives the inside scoop on these important do’s and don’ts. Adriane’s an expert: As Vice President in Human Capital Management at Goldman Sachs, she interviewed hundreds, if not thousands, of candidates. Here are her reflections on common mistakes made during the interview process.

1) Poor handshake. Like it or not, an interviewer’s impression of you can be sealed in the first three seconds that starts the interview. Not minutes – seconds. Candidates with clammy hands or a “dead fish” handshake do not instill confidence and imply a lack of ability to relate. On the other hand, candidates who crushed my hand or pumped my arm came of as comically aggressive. Either way, it is important to make eye contact, and strike the right balance with a firm but appropriate handshake. Practice with friends if necessary; it is an important part of building rapport and getting the interview off to the right start.

2) Talking too much, or not at all. I used to have days where I interviewed candidates pretty much non-stop for eight hours. I don’t know what was worse, the candidate who talked too much, going on and on with rambling answers or the candidate who approached the interview like an interrogation and answered every question in less than three words. If you take too long to answer direct questions, or talk nervously, you give the impression that you can’t think logically, get to the point, or perhaps you are covering something up. If you are not conversational and thorough in your reply, you will not relate to the interviewer. There are some basic questions about your background and professional experience that you should anticipate and for which you should be prepared for with concise, dynamic responses, no longer than one to two minutes in length. Avoid verbal ticks such as “uhm” “like” and “you know.” Match the communication style of your interviewer, and try to make the conversation flow as naturally as possible. Do not use profanity, colloquialisms or talk about your personal problems or social life.

3) Speaking negatively about current or past employers. Your last manager may have been an abusive, boorish and unbearable idiot. Even if you have found yourself in the unfortunate position of working for the world’s worst boss, never, ever express your ill feelings. No matter how reasonable your complaints, you will be considered suspect and will come off as a disgruntled employee who is difficult to work with and who would similarly complain about any employer. Although it may be a challenge, especially in cases where there were reductions in force, be prepared to put a positive spin on your experiences and to highlight the positive. It’s a smaller world than you might think, and you never know what will be repeated.

4) Mind your appearance. The days of the required navy blue interview suit are probably over; most offices have now adopted “business casual” attire and employee garb can allow for a certain amount of personal flair. When interviewing, however, play it safe. If necessary, do a little research to see what employees wear at the company where you are interviewing. Avoid overly bright patterns. Ladies: forgo risqué necklines or hems that are too short. Gentlemen: leave the gag tie at home and make sure your shoes are shined. A clean hair style and manicured nails should be a priority. Make sure you don’t smell. Not only body odor, but too much cologne or perfume can leave a negative impression. I have interviewed candidates with poor posture, visible tattoos or facial piercings, strangely colored hair, one who wore dark sunglasses indoors, and one unfortunate fellow who was clearly so hung over that I swear I could smell what he had drunk the night before. None of these candidates were hired.

5) Not being on time. On the days where I was interviewing non-stop for eight hours, having a candidate show up late could easily turn my day upside down. Show up on time. Allow extra time for travel, traffic glitches and getting through security. Some people feel that candidates who are too early can make an equally negative impression that reeks of desperation, but it is never, ever acceptable to be late.

6) Not preparing for the interview. There were candidates that I met with who had extraordinary resumes and impeccable academic credentials. When it was clear to me that they knew nothing about our firm or where they saw a fit for themselves, the interview was finished. There are many, many qualified candidates for every job. You should be able to show your interviewer why you in particular are a good fit for the firm, and that you have genuine interest for working at the company based on an understanding of its business principles and culture. Almost every company has a web site that can provide firm history, a mission statement, locations, recent accomplishments. Do your research and be prepared to answer general questions like “Why Company ABC” or “What makes you want to work here.”

7) Poor eye contact. There is nothing more disconcerting than spending thirty minutes with someone who can’t look you in the eye, or, on the other extreme, stares at you as if you were an alien. Either situation can create a negative effect. This is like the handshake – if the right balance is a challenge, practice with a friend ahead of time.

8) The egomaniac. Nobody likes a know-it-all. Chances are, there is somebody at the company where you are interviewing that is going to know more than you will about a particular matter. Stating too strenuously that you are the “smartest and best person for the job” can backfire. You need to show enthusiasm and sell your accomplishments, but be careful not to go overboard.

9) Mind your P’s and Q’s. Be nice to the receptionist, the secretary, the security guard, the human resources assistant who is scheduling your interview. Do not bring coffee or food to an interview. Do not answer your cell phone or send text messages. The only things you should bring to an interview is an extra copy of your resume and references and pen and paper to take notes. I know of a candidate who was eliminated from consideration because she left an empty coffee cup on her interviewer’s desk. And then there was the candidate whose phone rang – with an incredibly loud ring tone that shouted out expletives. Turn your phone off! Do not chew gum, bite your nails or crack your knuckles. Be on your best behavior.

10) Don’t Lie. Don’t misrepresent your past accomplishments, or exaggerate your achievements. Make sure all of your previous employment and educational information is correct, and be prepared to discuss any aspects of your history in an upfront and honest manner. The information that you divulge in an interview can be compared and contrasted to information obtained from an employment application or a background check and inconsistencies can eliminate you from consideration.

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