What Not To Do In An Interview

How many times have you been rejected after a job interview and wondered what went wrong? And how many times have you been able to get honest feedback about why the job went to someone else? Chances are, no one’s going to tell you the truth.

Over the years, I’ve interviewed thousands of job candidates and many of them were oblivious to the fact that they sabotaged their own job search at some point in the interview process. So I’ll let you into my top secrets of what not to do:

Preparing for the Interview

  • Don’t neglect your research. Being unaware of a big deal involving the company that recently hit the media is a killer. And not spending time on the organization’s website gives the impression that you’re not really interested.
  • Don’t forget to be nice to the receptionist. Receptionists and secretaries hold tremendous hidden power, and are often consulted by much more senior people about their impressions of the candidate. Ignore them at your peril.
  • Don’t use a paid interview trip to do other business. You may have a daughter in Boston whom you’d intended to visit, but if you’re flying there for an interview and your future boss wants to have dinner the night before, the boss comes first.
  • Don’t arrive late. Excuses are just that. Do a dry run before the interview.
  • Don’t use the interview to make a fashion statement—unless you’re convinced that you could never work for an organization that didn’t accept you as you are. The interviewer should remember what you say, not how you dressed.
  • Don’t forget your interview attire. I interviewed one candidate wearing jeans and a t-shirt—the same clothes she’d been wearing when she got on the plane the night before and checked her bags.

During the Interview

Answering Questions

  • Don’t deliver a monologue. Interviews should feel more like conversations than questions followed by speeches. It’s good to have plenty of examples up your sleeve, but try to limit your answers to no more than 20 seconds—enough to get the interviewer interested but not bored.
  • Don’t avoid hard questions, but if they’re leading you in a direction you don’t want to go—such as why you left the job you actually hated—find a way to bring the conversation back into positive territory.
  • Don’t lead with the negative. You may be asked about strengths and weaknesses. Always start with your strengths and end by saying one thing you’re working to improve.
  • Don’t use examples from the same experience or employer for every question. Your answers should demonstrate the breadth of your experience. But remember, examples of qualities like good judgment can come from any part of your background, including volunteer leadership experiences.
  • Don’t write notes in your portfolio during the interview, or read pre-prepared questions from your notebook. Your attention should be on building rapport with the interviewer.
  • Don’t forget to get the interviewer’s business card before you leave, and find a quiet place after the interview to make notes on the back of the card about your interview.

Interview Etiquette

  • Don’t eat with your mouth full. If a meal doubles as an interview, you’ll certainly be evaluated on your etiquette. Since good etiquette, talking and eating don’t go together very well, that means you probably won’t get to eat much. Avoid ordering difficult foods like spaghetti or barbecue ribs. Try ordering a mousse or crème caramel for dessert and at least you’ll be able to sneak a quick bite.
  • Don’t drink. You may be offered an alcoholic beverage, but you can easily decline. You need all your wits about you for an interview.
  • Don’t talk about salary or benefits in an interview until you’re clear the interviewer has gone from “interview” mode to “sell” mode. This isn’t the time to ask about the vacation you’d love to take before you start. If you want to ask about promotion opportunities, don’t make it personal. Instead ask how long it usually takes their best employees to gain additional responsibilities.
  • Don’t badmouth your current (or former) boss, or let on that the real reason you want a new job is because the old one stinks. However cathartic it may be, your inquisitor may be assessing whether the problem was you or the boss. Concentrate on the reasons why you want the new position.
  • Don’t fudge the truth. More often than not, the truth comes out.

After the Interview

  • Don’t forget to formally thank the interviewer—preferably by a personalized hand-written letter—as soon as you can. (The notes you took on his business card will be helpful here.) You’ll have to put professional note cards and stamps in your briefcase before you leave home.
  • Don’t skip the spell-check. If you’re not sure anyone can read your handwriting, or you’re shaky on spelling, write a thank you email rather than a card, and make sure you proof it carefully. Poorly written or careless correspondence can cause even the most interested employer re-think his decision.
  • Don’t misbehave. Crazy as it sounds, some applicants manage to sabotage their job search after they’ve aced the interview. I’ve seen offers rescinded because of unprofessional behavior at a “welcome” party, or because the applicant tried to renegotiate compensation after accepting the position.

If you’re receiving more job rejections than credit card solicitations, chances are you’ve made a few mistakes in interviews. But you don’t have to be perfect. And, if you have the required background and experience, knowing what not to do can be the difference between continuing the job search and landing the perfect position.

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